Good to know.

After dispatch we email a tracking number. You can also use the Order Status page with your Order ID and billing email.

Contact us as soon as possible at info@bonvulux.com. We can usually change or cancel an order before dispatch. After dispatch, the return process applies.

Email us immediately with the correct address. If the parcel has not been dispatched, we will update it where possible. After dispatch, the carrier may be able to redirect it, but this is not guaranteed.

Yes. We ship worldwide from the Czech Republic. Orders are securely packaged and sent by courier.

European orders typically arrive within 5–14 business days. International orders may take 14–28 business days. These times are indicative and may vary with destination and customs.

The delivery cost is calculated at checkout and shown before you submit your order. It depends on destination, weight and the delivery method you choose.

For deliveries outside the EU, customs duties, taxes or local charges may apply. These are payable by the buyer. We cannot predict the amount.

For secure delivery we recommend a physical address. Some carriers accept parcel lockers; the available options are shown at checkout.

The available methods are shown at checkout. They may include card payment, bank transfer or other providers. We do not store full card details.

Yes. Unless stated otherwise, prices include VAT. The final price, including delivery and any additional charges, is shown before you place the order.

Prices are shown in the currencies available on the website, usually CZK and EUR. If you need a quote in another currency, contact us.

As a consumer you may withdraw from the contract without giving a reason within 14 days of receiving the goods. Contact us at info@bonvulux.com before returning anything. Return the goods within 14 days of withdrawal. The direct return cost is borne by the buyer. We refund the purchase price and the standard delivery cost within 14 days, normally using the same payment method.

Custom-made or personalised goods, and sealed hygiene-protective items that have been opened, may be excluded from withdrawal where permitted by law.

Photograph the damage and contact us promptly at info@bonvulux.com. If the carrier requires it, report the damage to the carrier as well. This does not limit your statutory rights.

You have statutory rights for defective goods, including repair, replacement, a price reduction or withdrawal. Liability for defects lasts 24 months from delivery. We handle complaints without undue delay and normally within 30 days.

We refund within 14 days of withdrawal or approval of the complaint. We may wait until we receive the goods or proof that they were sent. Refunds normally use the original payment method.

Store it in a dry place, avoid water, perfume and chemicals, and clean gently with a soft dry cloth. Remove jewelry before swimming, showering or exercising.

Depending on the product, materials may include rhodium-plated or platinum-plated finishes, stainless steel and selected crystals. Check the individual product page for exact details.

We do not market every item as hypoallergenic. Materials vary by product. If you have a known metal sensitivity, check the product details or contact us before ordering.

Yes. Send your idea, quantities and timeline to info@bonvulux.com. We will confirm the specification, price and lead time before production.

Yes. We supply makers, boutiques and creative businesses. Email us with the categories, quantities and destination and we will confirm availability and pricing.

Email info@bonvulux.com or message us at m.me/bonvulux. We usually reply within one business day, Monday–Friday.

BonVulux s.r.o. is based in Bílina, Czech Republic, and ships worldwide. See the Contact page for the registered office and company details.

See our Privacy Policy for how we collect, use and protect personal data, and how to exercise your GDPR rights.