Frequently Asked Questions
Shipping
Do you ship internationally?
Yes, we offer worldwide shipping. Orders are securely packaged and delivered via trusted courier services.
How long does delivery take?
European orders typically arrive within 3–14 business days. International orders may take 14–28 business days.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email or message.
Do you offer express or priority shipping?
Express shipping may be available for select regions. Please contact us for options and pricing.
Do you ship to PO boxes or parcel lockers?
For secure delivery, we recommend using a physical address instead of a PO box or parcel locker.
Can I change my shipping address after placing an order?
If payment was sent, you can request a change on the same day the payment was made. Please contact us immediately.
Payment
What payment methods do you accept?
We accept secure bank transfers only. All transactions are encrypted for your safety.
Are prices listed with VAT?
Yes, all prices include VAT.
Can I pay in a different currency?
Prices are listed in CZK (Czech Koruna) and Euro. Please contact us if you need a quote in another currency.
Returns & Warranty
Can I return or exchange an item?
Yes, we offer a 14-day return policy for unused items in their original packaging. Please contact us before sending anything back.
Do you offer a warranty?
In accordance with EU consumer protection regulations, BonVulux s.r.o. is committed to delivering products in good condition.
What if my item arrives damaged?
Please report any visible damage within 24 hours of delivery so we can assist you promptly.
Can I cancel or change my order?
If your order hasn’t been processed yet, we may be able to make changes. Please contact us as soon as possible.
Jewelry Care
How do I care for my jewelry?
Store your jewelry in a dry place, avoid contact with water or chemicals, and clean gently with a soft cloth.
Is your jewelry handmade?
Many of our pieces are handcrafted by skilled artisans in Europe.
Are your metals hypoallergenic?
Our metals are rhodium-plated, stainless steel, or platinum-plated.
Are your crystals genuine?
Our crystals are premium-grade and sourced from a reputable European manufacturer.
Custom Orders
Can I request a custom design?
Yes! We welcome custom inquiries. Please contact us with your idea.
Can I include a gift message?
Yes, just let us know during checkout.
Is your packaging suitable for gifting?
Yes, our premium boxes are designed for elegant presentation.
Do you offer gift wrapping?
We offer our branded packaging as a gift box. Additional wrapping on request.
General Support
How can I contact customer service?
Email us at info@bonvulux.com
Where is BonVulux located?
Czech Republic: 686 SUNN, Teplické Předměstí, 418 01.