1. Who we are
These Terms and Conditions govern the purchase of goods from BonVulux s.r.o. through bonvulux.com. They apply to consumers; business customers may contact us for individual terms.
BonVulux s.r.o.
Sídliště U Nového nádraží 686
418 01 Bílina – Teplické Předměstí
Czech Republic
Company ID (IČO): 06378811 · VAT ID (DIČ): CZ06378811
Registered in the Commercial Register kept by the Regional Court in Ústí nad Labem, file no. C 52890/KSUL
Email: info@bonvulux.com
These Terms are governed by the law of the Czech Republic, in particular Act No. 89/2012 Sb., the Civil Code, and Act No. 634/1992 Sb., on Consumer Protection. Where a provision of these Terms conflicts with mandatory consumer-protection law, the law prevails.
Version 6.0, effective 29 October 2026.
2. Scope and consumer status
A consumer is a person who buys goods outside their business or professional activity. A business customer buys in the course of business. Mandatory consumer rights cannot be excluded or limited by these Terms.
By placing an order, you confirm that you are at least 18 years old or have the consent of a parent or guardian, and that the information you provide is accurate.
3. Orders and formation of the contract
Orders can be placed through the website. Before submitting an order, you can review and change the details. By submitting the order, you confirm that you have read these Terms and agree to them.
The contract is concluded when BonVulux s.r.o. confirms the order by email. If we cannot accept an order, we will inform you without undue delay and refund any payment received. We may cancel an order before dispatch if the goods are unavailable, the price was clearly incorrect, or we suspect fraud; in that case we will refund any payment.
We archive the contract in electronic form for the purpose of performing it and meeting legal obligations. The contract is concluded in the language of the order; the Czech version of these Terms prevails.
4. Price, currency and VAT
Prices are shown in the currency displayed on the product page and in the order. Unless expressly stated otherwise, prices include VAT. The final price, including VAT, delivery and any additional charges, is shown before the order is submitted.
Any rounding or currency-conversion differences are shown in the order. For deliveries outside the European Union, customs duties, taxes or local authority charges may apply; these are payable by the buyer.
If a price is clearly incorrect due to a technical error, we may cancel the order and refund any payment. This does not affect your statutory rights.
5. Payment
The available payment methods are shown at checkout. Orders are processed after payment is received, unless the selected payment method states otherwise. We issue a receipt or invoice in accordance with applicable law.
Card payments are processed by a payment provider. We do not store full card numbers. If a payment is reversed, we may suspend the order until the matter is resolved.
6. Delivery
We deliver worldwide. The delivery method, cost and estimated delivery time are shown at checkout and in the order confirmation. Delivery times are indicative and may vary by destination and customs clearance.
Risk of loss or damage passes to the buyer on delivery. If a parcel arrives damaged, please document the damage and contact us without undue delay. If the carrier requires it, please report the damage to the carrier as well.
We are not responsible for delays caused by customs or other authorities outside our control, but we will provide reasonable assistance.
7. 14-day right of withdrawal
As a consumer, you have the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. You may send your withdrawal by email to info@bonvulux.com or by post to the company address. To meet the deadline, it is sufficient to send the notice before the 14-day period expires.
Please return the goods without undue delay, and no later than 14 days after withdrawal, to: BonVulux s.r.o., Sídliště U Nového nádraží 686, 418 01 Bílina – Teplické Předměstí, Czech Republic. The direct cost of returning the goods is borne by the buyer.
We will refund the purchase price and the standard delivery cost within 14 days of withdrawal, normally using the same method used for payment. If you chose a more expensive delivery method than the standard option, we will refund only the standard delivery cost. We may withhold the refund until we receive the returned goods or you provide proof that they were sent.
Exceptions: withdrawal is not available for goods made to your specific requirements, goods personalised at your request, or goods in a sealed protective package that has been opened after delivery for hygiene reasons, and in other cases permitted by law.
8. Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract.
To: BonVulux s.r.o., Sídliště U Nového nádraží 686, 418 01 Bílina – Teplické Předměstí, Czech Republic, email: info@bonvulux.com.
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Order no.: ………………………
Order date: ………………………
Date received: ………………………
Name: ………………………
Address: ………………………
Date: ………………………
Signature: ………………………
9. Defective goods and complaints
You have the right to free repair, a proportionate price reduction, replacement goods or withdrawal from the contract under the conditions set by law. Liability for defects lasts for 24 months from delivery; for used goods it may differ where permitted by law.
Please report a defect by email to info@bonvulux.com with the order number, a description and photographs. We will handle the complaint without undue delay and no later than 30 days after it is made, unless we agree otherwise. These rights do not cover normal wear, misuse or damage after delivery.
10. Custom orders
For custom, personalised or modified goods, we will confirm the specification, price and lead time before production. Withdrawal may be excluded for such goods to the extent permitted by law. Your rights in respect of defective goods remain unaffected.
11. Website content and intellectual property
The website, text, photographs, product images, logos and graphic elements are protected by intellectual property rights. You may not copy, reproduce or use them commercially without our prior written consent. Product photographs are for illustration; slight differences in colour, size or finish may occur.
12. Alternative dispute resolution
The Czech Trade Inspection Authority (ČOI), Štěpánská 15, 120 00 Prague 2, coi.gov.cz, is competent for alternative resolution of consumer disputes. Consumers may also use other alternative dispute resolution bodies under Act No. 634/1992 Sb.
Before starting alternative dispute resolution, please contact us first at info@bonvulux.com; most matters can be resolved directly.
13. Personal data
We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Sb. See our Privacy Policy for details.
14. Governing law and language
These Terms are governed by Czech law. The courts of the Czech Republic have jurisdiction to the extent permitted by mandatory consumer-protection rules. The Czech version of these Terms is legally binding; translations are for convenience only.
15. Changes and severability
We may update these Terms. The version published on this page at the time of your order applies to that order. If a provision is invalid or unenforceable, the remaining provisions remain in effect and the invalid provision will be replaced by a valid one reflecting its purpose.
16. Contact
BonVulux s.r.o., Sídliště U Nového nádraží 686, 418 01 Bílina – Teplické Předměstí, Czech Republic. Email: info@bonvulux.com. Company ID: 06378811, VAT ID: CZ06378811.
See also our Privacy Policy, FAQ and Contact page.