Terms & Conditions
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1. Company Information
BonVulux s.r.o.
Registered Office: 686 SUNN, Teplické Předměstí, 418 01, Czech Republic
Company ID (IČO): 06378811
VAT ID (DIČ): CZ06378811
Contact email: info@BonVulux.com
Registered in the Commercial Register of the Czech Republic.
2. Orders & Payments
All prices include VAT. We accept secure bank transfers only. Payment is required before order processing. By placing an order, you agree to these Terms & Conditions.
3. Shipping & Delivery
We ship worldwide using trusted couriers. Delivery times vary by location:
- European orders: 3–14 business days
- International orders: 14–28 business days
All orders are carefully packaged to ensure safe arrival.
4. Returns & Refunds
In accordance with EU consumer protection regulations, BonVulux s.r.o. is committed to delivering products in good condition. Customers must inspect their order upon delivery and report any visible damage — such as broken or missing items — within 24 hours of receiving the package. This allows us to file claims with the courier and resolve the issue promptly.
We are unable to offer replacements or refunds for items that are damaged after delivery due to improper handling. This includes, but is not limited to, damage caused while opening the packaging, dropping the item during wear, or storing it incorrectly. Our warranty does not cover crystals that are broken or detached due to customer handling after delivery or during use. This limitation does not affect your statutory rights under EU law, including the right to claim for defective goods within the legal guarantee period.
In accordance with EU law, all jewelry and accessories sold by BonVulux are covered by a 2-year legal guarantee from the date of delivery. This guarantee covers manufacturing defects and non-conformities present at the time of delivery. It does not cover damage caused by misuse, improper handling, or normal wear and tear.
5. Intellectual Property
All content, images, designs, and trademarks on this website are property of BonVulux. Unauthorized use is prohibited.
6. Liability
BonVulux is not liable for indirect or consequential damages arising from the use of our products or website. Due to the delicate nature of crystal jewelry, items may be prone to damage or detachment if dropped or mishandled. We are unable to offer replacements or refunds for items damaged after delivery due to improper handling.
7. Governing Law
These terms are governed by Czech and EU law. Any disputes shall be resolved under the jurisdiction of Czech courts.
8. Resale & Third-Party Liability
BonVulux s.r.o. is not legally responsible for any disputes, claims, or regulatory actions that may arise between the buyer and third-party brands, authorities, or customers. If a buyer chooses to resell our products or display them in their own store, they do so at their own risk and responsibility.
BonVulux provides only the invoice with each order. We do not issue additional documentation, certifications, or brand authorizations. By purchasing from BonVulux, the buyer agrees that BonVulux is not a party to any external legal matters related to product use, resale, or brand representation.
9. Cookie Policy
We use cookies to improve your browsing experience. For details, please refer to our Privacy Policy.
10. Language Disclaimer
In case of discrepancies between language versions of these Terms & Conditions, the English version shall prevail.
11. Contact
If you have questions about these Terms & Conditions, please contact us at info@bonvulux.com.
Frequently Asked Questions
Do you ship internationally?
Yes, we offer worldwide shipping. Orders are securely packaged and delivered via trusted courier services.
How long does delivery take?
Delivery times vary by location. Most European orders arrive within 3–14 business days, while international orders may take 14–28 days.
What payment methods do you accept?
We accept secure bank transfers only. Payment is required before order processing. All prices include VAT.
Can I return or exchange an item?
Yes, we offer a 14-day return policy for unused items in original packaging. Please contact us before sending anything back.
Is your jewelry handmade?
Many of our pieces are handcrafted by skilled artisans in Europe, combining traditional techniques with modern design.
How do I care for my jewelry?
Store your jewelry in a dry place, avoid contact with water or chemicals, and clean gently with a soft cloth.
Can I request a custom design?
Yes! We welcome custom inquiries. Please contact us with your idea, and we’ll guide you through the process.